1. Overview
Energy & Logics offers both free and paid programmes. This Refund Policy explains when refunds may apply for MoMo payments.
2. MTN MoMo (manual verification)
If your receipt was rejected in error, re-submit a clear screenshot or contact support. If you paid the wrong amount, we will work with you to top up or refund the difference at our discretion. Refunds for MoMo are sent back to the same number when approved.
3. Before programme start
If you cancel at least 48 hours before the official programme start date and have not accessed paid materials, you may request a full refund within 7 days of payment.
4. Shop orders
Physical or digital shop products follow separate fulfilment terms communicated at checkout. Defective or undelivered items may be replaced or refunded after investigation.
5. How to request
Email admin@energyandlogics.com with your name, payment reference, programme or order details, and reason. We respond within 3–5 business days.
Related: Terms & Conditions · Privacy Policy · Refund Policy
Questions? admin@energyandlogics.com