Engineering Support Portal

Individuals and engineers submit technical help requests with an active support subscription. Plans include ticket limits, response SLAs, and MoMo receipt verification by our admin team.

Support plans

Pay via MTN MoMo, upload your receipt, and an admin will activate your subscription.

Community Free

0 RWF

365 days · 0 tickets · 5 AI chats

Free tier

Join the engineer community — browse discussions and get limited AI guidance.

  • Browse engineer discussions
  • Reply in community threads
  • 5 AI assistant messages per year
  • Upgrade to post topics & open support tickets
Starter Support

15,000 RWF

30 days · 3 tickets · 30 AI chats · 48h SLA

Paid tier

Individual engineers — email-style help for one active issue at a time.

  • Up to 3 support tickets per month
  • 48-hour response target
  • PLC, electrical & embedded topics
  • MoMo receipt verification
Professional Support

35,000 RWF

90 days · 12 tickets · 100 AI chats · 24h SLA

Paid tier

For technicians and graduates who need ongoing engineering guidance.

  • Up to 12 tickets over 90 days
  • 24-hour priority response
  • Design review & troubleshooting
  • Video call scheduling (by appointment)
Enterprise Support

75,000 RWF

365 days · unlimited tickets · unlimited AI · 8h SLA

Paid tier

Teams and frequent users — unlimited tickets with fastest SLA.

  • Unlimited support tickets
  • 8-hour SLA on business days
  • Dedicated engineer assignment
  • Project documentation review
Select a support plan above to continue.
Support categories

• Electrical & Power

• Embedded & IoT

• General Engineering

• PLC & Industrial Control

How it works

1. Choose a plan and pay via MoMo

2. Admin verifies your receipt

3. Submit engineering help requests

4. Track status and engineer responses

Submit help request

Subscribe to a support plan to submit tickets.